Construction Anglia Complaints Procedure

Construction Anglia is committed to maintaining high editorial standards and providing accurate, fair, and responsible journalism and commercial content.

We take complaints seriously and aim to resolve concerns promptly, fairly and transparently.

This complaints procedure applies to:

• Editorial content
• News articles
• Sponsored content
• Online publications
• Social media posts controlled by Construction Anglia

1. Principles

Construction Anglia will:

• Treat all complaints fairly and respectfully
• Acknowledge complaints promptly
• Investigate concerns objectively
• Correct significant inaccuracies where appropriate
• Offer clarifications, amendments or apologies when necessary
• Keep records of complaints and outcomes
• Comply with applicable UK law and recognised publishing standards

2. How to make a complaint

Complaints should be submitted in writing, by email or post and should include:

• Your full name
• Contact details
• The article or content in question (including URL if applicable)
• The nature of the complaint
• Any supporting evidence or documents
• The outcome you are seeking

Contact details

Email: news@constructionanglia.com
Website: www.consructionanglia.com

3. Complaints we will consider

Construction Anglia will consider complaints relating to:

• Inaccurate or misleading information
• Defamation concerns
• Privacy issues
• Harassment or discrimination
• Copyright infringement
• Editorial standards
• Offensive or inappropriate content
• Failure to distinguish advertising from editorial content

We may refuse to consider complaints that are:

• Vexatious or abusive
• Anonymous or without supporting evidence
• Outside our control
• Already subject to legal proceedings

4. Complaints handling process

Stage 1 – Acknowledgement

Construction Anglia will acknowledge receipt of a complaint within 5 working days.

Stage 2 – Investigation

The complaint will be reviewed by the News Editor, Editor or a designated senior representative not directly involved in the original publication, where possible.

The investigation may include:

• Reviewing the published material
• Contacting the author or contributor
• Reviewing source material and correspondence
• Seeking legal or professional advice if necessary

Stage 3 – Outcome

Construction Anglia will aim to provide a full written response within 21 working days.

Possible outcomes may include:

• No further action
• Publication of a correction
• Publication of a clarification
• Removal or amendment of content
• An apology
• Internal review of editorial procedures

Where additional time is required, Construction Anglia will inform the complainant.

5. Corrections and clarifications

Where a significant inaccuracy is identified, Construction Anglia will:

• Correct the material promptly
• Clearly indicate where a correction has been made
• Publish clarifications where appropriate

Corrections will be made in a timely and transparent manner.

6. Right of reply

Where appropriate, individuals or organisations subject of critical reporting by Construction Anglia will be offered a reasonable opportunity to respond.

7. Legal and regulatory matters

Construction Anglia reserves the right to seek legal advice regarding complaints involving:

• Defamation
• Copyright
• Data protection
• Court reporting restrictions
• Ongoing legal disputes

Nothing in this procedure prevents complainants from seeking independent legal remedies.

8. Data protection

Personal information submitted as part of a complaint will be handled in accordance with applicable UK data protection legislation.

Information will only be used for the purpose of investigating and resolving the complaint.

9. Record keeping

Construction Anglia will maintain records of:

• Complaints received
• Investigations undertaken
• Outcomes and actions taken

Records will be retained for an appropriate period for compliance and insurance purposes.

10. Editorial policy

Construction Anglia adheres to an editorial policy, published on its website.  It also follows the Independent Press Standards Organisation’s Editor’s Code to reinforce best practice.

11. Review of this policy

This complaints procedure will be reviewed periodically to ensure it remains effective, fair and aligned with industry standards and regulatory expectations.